The bakery is not responsible for mishandling of shipped packages or resulting damage to their contents. We ship via UPS, and by placing an order for a customized cake or any other perishable items through this site, you are agreeing to handle any disputes with UPS directly. You agree that Le Marcel Dog Bakery is not liable for the product, shipping, or management of any damage claims. Please note that Saturday delivery is only available for some zip codes. If you selected a Saturday as your day of receipt and UPS does not ship to your address on Saturdays, your package will be delivered on Mondays. The bakery is not responsible for the condition of the product once it arrives.